Sending rules
- Use a registered Sender ID that matches your brand
- Consent + opt-out expected (RURA)
- Recommended send window 08:00-20:00
Regulated by Rwanda Utilities Regulatory Authority (RURA). Process recipient data lawfully and only for the stated purpose; eSMS supports data export and erasure on request and never sells recipient data.
Onboarding - documents required
- Signed service order form
- Organization's Certificate of Incorporation (organizations only)
- Organization's or individual's Tax Certificate
- Authorized representative's Passport or National ID
- Details of the authorized representative / individual