Sending rules
- Use a registered Sender ID that matches your brand
- Written/electronic opt-in; STOP/HELP/UNSUBSCRIBE honoured within 24h
- Data localization + 2-year consent records (Data Protection Act 2021)
Regulated by ZICTA (Zambia ICT Authority). Process recipient data lawfully and only for the stated purpose; eSMS supports data export and erasure on request and never sells recipient data.
Onboarding - documents required
- Signed service order form
- Organization's Certificate of Incorporation (organizations only)
- Organization's or individual's Tax Certificate
- Authorized representative's Passport or National ID
- Details of the authorized representative / individual