Sending rules
- Use a registered Sender ID that matches your brand
- Opt-in consent required for promotional SMS
- Honour STOP opt-outs promptly
- Kenya Data Protection Act (ODPC) applies
- Promotional 07:00-19:00; transactional/OTP exempt
Regulated by Communications Authority of Kenya (CA). Process recipient data lawfully and only for the stated purpose; eSMS supports data export and erasure on request and never sells recipient data.
Onboarding - documents required
- Signed service order form
- Organization's Certificate of Incorporation (organizations only)
- Organization's or individual's Tax Certificate
- Authorized representative's Passport or National ID
- Details of the authorized representative / individual