Sending rules
- Use a registered Sender ID that matches your brand
- Obtain recipient consent for promotional messaging
- Honour opt-outs promptly (STOP handling supported)
- Keep promotional and transactional traffic on the correct Sender ID type
- Respect local quiet hours and anti-spam guidance
Process recipient data lawfully and only for the stated purpose. eSMS supports data export and erasure on request, and never sells recipient data.
Onboarding - documents required
- Signed service order form
- Organization's Certificate of Incorporation (organizations only)
- Organization's or individual's Tax Certificate
- Authorized representative's Passport or National ID
- Details of the authorized representative / individual